Frequently Asked Question
A: TalyPayroll is a SaaS Pay-as-you-Use web based payroll and HR system.
You can use it to calculate, print and store payslips for your employees. It also has functions for keeping HR records for each employee.
Note that, at present the tax tables and Tax Code are for the Republic of South Africa and Lesotho only
A: You don't! Because it is offered as 'Software as a Service' (SaaS), you do not need to download and install it, or require any special software to use TalyPayroll as all work is done online.
A: Yes, the Payroll service can function on select smartphones, tablets and other devices that have internet connectivity and a supported web browser.
A: Currently that is not possible for you to do, however if you can provide us the data then we can do it for you for a fee.
A: The Premium version features multi-company support, more comprehensive reports including IRP5, EMP201 and EMP501, and being able to register more than 5 employees. It also allows leave tracking and basic HR functions. The Free version is only capable of doing payslips.
A: Yes it is, anyone can register on the system using the register button on the website
https://www.talypayroll.com. There is absolutely no cost for registering and using the TalyPayroll system. Terms and Conditions apply.
A: No, TalyPayroll is a payroll orientated system that is capable of exporting to SARS E@syFile/eFiling.
A: Yes, each employee has their own payroll account when adding an employee. By activating their individual accounts, employees can view their own payslips online as soon as the payslip is issued, resulting in faster response times and saving costs on traditional paper printing.
A: Yes, all data will be available for up to a year for you to view.
A: Yes, We will keep your data for up to 5 years so that you will be able to view information on all past users.
A: Yes, TalyPayroll adheres strictly to SARS rules and regulations. It also has built in functionality to directly print reports with all relevant company and employee details.
A: From login to logout, all connections are fully encrypted and secured against third party eavesdropping and interference. All data on the server is kept with offsite backups, ensuring that your data is safe and protected.
A: Yes you can, however you will only be able to edit the data of the employees who have been transferred to the free version, the data of the employees formerly on the premium will only be viewable.
A: No, TalyPayroll works only with the number of payslips you want to issue. Premium version users have no limit on the number of employees they have on their accounts. Free users are limited to 5 employees, including past employees.
A: You only pay for each payslip you issue.
A: Yes, we can add custom features to the Payroll system. New features are continuously being implemented to the Payroll system for everyone to use, however should there be a specific function or feature you require, we can add it as a specific module just for you for a fee.
A: All data is strictly only made available to its creators, and upon presentation of a valid warrant, by or for any law enforcement agency.
A: Click on the button that says "Create account" on the Homepage. All accounts made are free accounts by default.
To upgrade to the Premium version, you need to first login with your free account and then click on the "Subscribe" button on the left menu. Choose your payment method and fill in the form fully with all your details.
A: Annual and sick leave is added up as the employee works. You can also adjust the leave available by using the Leave Adjustment option under the employees menu. By default monthly employees accrue sick/annual leave at 1/1.25 day per month, and weekly/fornightly employees at 1/1.25 day per 22 calendar days employed.
The leave calculated function is a Premium version feature.
A: Try these steps one by one:
* In Internet Explorer, go to Tools, Internet Options, Advanced tab, under Security, ensure the Do not save encrypted pages to disk is unchecked and click Ok.
* Update Adobe reader to 10.1.3 (known problems on 10.1.2).
* Downgrade Adobe Reader to version 9.
* Reboot the system.
* In Adobe Reader, go to Edit, Preferences, Internet, set the Connection Speed to LAN and uncheck Display in Read Mode by Default. Restart Adobe Reader.
* In Adobe Reader, go to Edit, Preferences, Internet, uncheck Display PDF in browser.
A: In Firefox 19 there are 2 bugs that could affect payslips printing.
The first is that PDF files are printed with extra headers and footers that are not part of the PDF. These can be disabled by going to the menu (Firefox button) and choosing Print (click the triangle next to print) and then Page setup. Choose the Margins & Header/Footer tab. In the Headers & Footers section, set all dropdowns to --blank--. Click OK to save the settings.
The second is that non English characters do not print correctly. To fix this, you need to disable the internal PDF viewer that came with Firefox 19. Go to the menu (Firefox button) and choose Options. Then click the Applications icon. On the list that appears, look for Portable Document Format (PDF) and change the option to the right of it to be Use Adobe Reader or Save File. Click OK to save the settings.
A: You can contact the TalyPayroll support team for all your technical queries via telephone during office hours on 011-018-3910 or by email
support@talypayroll.com.
South Africa
Lesotho
Namibia
